FFGG+V35, Road No 1, Sri Sai Enclave, Old Bowenpally, Secunderabad, Telangana 500011

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Terms and Conditions

These Terms and Conditions (“Agreement”) govern the provision of packing, moving, transportation, storage, and related services (collectively “Services”) provided by Khushi Express Packers and Movers (“Company”, “we”, “us”) to the customer (“Customer”, “you”).

1. Acceptance of Terms

By booking or using our Services, you agree to these Terms and Conditions. If you do not agree, do not use the Services.

2. Service Booking

  1. Booking is confirmed only after payment of the required advance.

  2. We will assign a scheduled moving date/time; changes must be requested at least 48 hours in advance.

  3. Any delay or rescheduling may incur additional charges.

3. Payments

  1. Payments shall be made as agreed in the quote/invoice.

  2. An advance deposit is mandatory to confirm the booking.

  3. Final payment is due upon completion of Services unless otherwise agreed.

  4. We accept cash, UPI, bank transfer, or other agreed methods.

4. Scope of Services

We will:

  • Pack goods using standard materials

  • Load and transport goods to the delivery address

  • Unload and unpack if included in the chosen service

Optional services (e.g., storage, unpacking, specialty item handling) are charged extra.

5. Customer Obligations

You agree to:

  • Provide accurate details of goods to be moved

  • Be present or have an authorized representative during packing and delivery

  • Ensure no prohibited items are transported (see section 6)

  • Provide access to premises without obstruction

6. Prohibited Items

We will not transport:

  • Explosives, flammables, hazardous chemicals

  • Perishables

  • Illegal substances

  • Cash, jewelry, precious metals (unless declared and insured separately)

  • Live animals or plants

Any prohibited items found will be rejected, and you remain responsible.

7. Packing and Handling

  1. We use industry-standard packing materials.

  2. Special packing for fragile or high-value items must be requested and paid for extra.

  3. Packing lists, if provided, must be accurate.

8. Delivery and Delay

  1. We aim for timely delivery but are not responsible for delays due to:

    • Traffic

    • Weather

    • Government restrictions

    • Unforeseen circumstances

  2. Delivery windows are estimates, not fixed deadlines.

9. Liability and Claims

  1. Our liability for loss or damage is limited to the value declared on the Waybill/Liability Form.

  2. Claims must be reported within 48 hours of delivery and supported by evidence (photos, invoices).

  3. We are not liable for:

    • Pre-existing damage

    • Normal wear

    • Indirect losses (business loss, emotional loss, etc.)

10. Insurance

  1. Transit insurance is optional but strongly recommended.

  2. If purchased, claims will be processed through the insurer as per their policy.

11. Cancellations & Refunds

  1. Cancel more than 72 hours before service date → full refund minus processing fee.

  2. Cancel within 72 hours → no refund of advance.

  3. No-show on scheduled date → advance is forfeited.

12. Privacy

We collect and use personal information only to provide Services. We will not share your data with third parties without your consent unless required by law.

13. Governing Law

This Agreement is governed by the laws of Telangana, India. Any dispute will be subject to the courts of competent jurisdiction in Telangana.

14. Amendments

We can change these terms from time to time. Updated terms apply from the date posted on our official communication channels.

15. Contact

For questions, claims, or support:
Khushi Express Packers and Movers
Mail Us – info@khushiexpresspackers.com

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